Labels:text | screenshot | diagram | rectangle | font OCR: FIGURE 1. A schematic representation of the architecture of the help-desk system. HELP DESK INPUT SYSTEM CALLS LOGGED CSR INTERFACE CSRS VIEW SCHEDULE QUEUES AND ACCPT, COMPLETE ASSIGNMENTS CALL DATA SCHEDULE DATA TASK TYPE PROFILE DATA SOGA HDA INTERFACE OPTIMIZES HDA VIEWS AND MODIFIES SCHEDULE SCHEDULE QUEUES CSR PROFILE DATA
